Refund Policies

Purpose: To outline the conditions under which refunds may be granted for training program fees.

Refund Eligibility

1. Cancellation by Participant:

   • A 50% refund will be issued for cancellations made between 7 to 10 days before the course start date.
   • No refund will be provided for cancellations made less than 7 days before the course start date.

2. Cancellation by ACTC:

   • If a course is canceled by ACTC, participants will receive a full refund or the option to transfer to another course or both.

3. Transfer Policy:

   • Participants may transfer their registration to a future course, subject to availability, without penalty if requested at least 7 days before the original course start date.

Refund Process

• Requests for refunds must be submitted in writing to the ACTC administration via email or in person.
• Refunds will be processed within 14 business days after approval.

Exceptions

• Special circumstances (e.g., medical emergencies) may be considered for exceptions to this policy. Documentation may be required.

Contact Information: For questions regarding the refund policy, please contact the ACTC administration office.